FAQ

Frequently Asked Questions

If you are interested in our counselling services in Alberta, click here to book a session with one of our therapists. If you would like to know more about our therapists, click here.
Our rates are based on the recommended rates set out by the Psychologists’ Association of Alberta. Payment by credit card or debit is accepted at time of service. Most Employee Benefit Plans will reimburse a portion of the therapy fee when you see a Registered Psychologist. We will provide a receipt for this purpose. Contact your insurance company to inquire about the terms of your policy. Additionally, Psychological services may be used as a Tax Deductible Medical Expense. We encourage you to first contact Access Mental Health to see if you qualify for services covered by Alberta Health 403-943-1500.
Most Employee Benefit Plans will reimburse a portion of the therapy fee when you see a Registered Psychologist. We will provide a receipt for this purpose. Contact your insurance company to inquire about the terms of your policy. Additionally, Psychological services may be used as a Tax Deductible Medical Expense.
Payment is made via a secure electronic invoice following each session by credit card or debit card. You will have the option to save your credit card information if you wish to expedite future payments.
We are sorry that we are not able to offer immediate emergency care. In case of crisis or emergency, please call the Distress Centre (403-266-1601) or the Community Resource Team (403-299-9699), or visit an urgent care centre (South Calgary Health Centre or Sheldon Chumir Health Centre) or emergency centre of your closest hospital.
When investing time, energy, and money in the process of therapy, it is important to understand the associated risks and benefits. While therapy has been shown to be effective in helping people deal with a range of issues, there is no guarantee that therapy will be effective. However, it is well established that the factors that make therapy effective are a good relationship with the psychologist and motivation to change. A second risk to be aware of is that over the course of therapy painful emotions or memories can be evoked that can be upsetting. This is often a normal part of the healing process, and when emotions and memories are acknowledged and dealt with collaboratively, there will likely be improvement over time.
What is shared with your psychologist during therapy sessions is considered confidential; We would not release information about you to anyone without your written consent. The only exceptions to this practice are:

If you share information with me that leads your therapist to believe that you, your child, or another person is at imminent risk of serious harm,

If you share information with your therapist that leads them to believe that you know or suspect that a child (17 and under) or dependent adult is being abused or neglected,

If you become involved in a court case and your therapy records are subpoenaed by a court of law,

Parents have the right to information discussed in session, however some agree to grant their child some privacy under the condition that all high risk behaviours are disclosed.

If you decide you want your therapist to share information with someone (example: your doctor), the only way they would share information is if a Release of Information form is signed.
Therapy is individual to each person and the number of sessions required is dependent on many factors including the following: the nature of the concerns brought to therapy, the complexity of the issues, the amount of work completed outside of sessions, and the motivation to make changes. At any point in time you have the right to withdraw from therapy. Usually we see people for a one-hour session once every one to two weeks. You are welcome to chat with your therapist about the frequency of sessions, as they may have some insights on your treatment plan. Ultimately, the decision is yours to make.
If you are interested in booking a brief consultation for free, reach out through the contact form below. Please note that this consultation is not a therapy session; rather it is an opportunity for you to gather information about how your chosen therapist might understand the presenting issue, resources they might know of, and what they have learned about your issue based on working with other clients with similar issues.